I can't scan my QR Code
Easy eSIM Installation: No QR Code? No Problem!
Can't scan the QR code? Don't sweat it! We've got you covered with simple manual installation methods for both Android and iOS devices.
For iOS Users
Direct Method
- Open the app or website and go to the "My eSIMs" tab.
- Find your Manual Installation details.
- On your iOS device, go to Settings > Cellular/Mobile.
- Tap "Add Cellular/Mobile Plan" and select "Enter Details Manually."
- Enter the SM-DP+ Address, Activation Code, and Confirmation Code (if available).
- Turn on your eSIM under Cellular/Mobile Plan.
- Select your eSIM for Cellular/Mobile data.
Manual Method
- Follow steps 1-3 from the Direct Method.
- Go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan.
- Enter the required details (SM-DP+ Address, Activation Code, Confirmation Code).
- Complete steps 6-7 from the Direct Method.
For Android Users
- Open the app or website and go to the "My eSIMs" tab.
- Find your Manual Installation details.
- On your Android device, go to Settings > Network & Internet.
- Tap the "Add" icon next to Mobile Network.
- Tap "Next" when asked, "Don't have a SIM card?"
- Tap "Enter Code Manually" and enter the QR code information (SM-DP+ Address).
- Turn on your eSIM under Mobile Network.
- Enable Mobile data and Data Roaming.
Additional Tips
- Enable Data Roaming to avoid roaming charges from your carrier when overseas (but turn off your primary line).
- Set up an APN (Access Point Name) if required. Find the APN details in the eSIM installation details.
Still have questions? Our friendly support team is just a click away, ready to assist you every step of the way!